Lisa August 31st, 2018

Update: Even More UX Improvements for Your SMM Pleasure (v 7.27)

In addition to writing the public Release Notes for you, I also am the person who responds to all the Agorapulse reviews on sites like TrustRadius. Lately, we've gotten tons of great feedback there on our user interface and user experience. (Have a peek to see for yourself.)

We could rest on our laurels and simply nod at these nice reviews. But instead, we're hard at work to make our tool even easier to manage your social profiles. Let me fill you in on what we've been up to.

🎁 FEATURES 🎁  

Timezone picker. We mentioned in last week's update that if you use Agorapulse as a worldwide team, the timezone attached to your scheduled and queued posts will not vary -- your content will be set to the timezone you all decide is best. The decision for your team to choose the best timezone might take a while, but the process to select one on Agorapulse is now simpler than ever. 

Start typing the city or country and you'll instantly see the options available to you.

Easier access to profile settings. We've made the left navigation panel on your dashboard easier to manage your social profile settings. You can now make profile tweaks in these three locations.

  1. The top settings/gear/cog icon on top of your profiles allows you to rearrange the order of your profiles and create groups (by social network, client, you name it -- literally). 
  2. Under your bottommost profile, you'll see "Add a profile." If your plan allows for more profiles, go for it! Connect whatever Facebook, Twitter, LinkedIn, Instagram, YouTube, or Google+ profile you'd like to manage.
  3. Above your user pic in the lower left-hand corner of your dashboard, you'll see "Manage my profiles" where you can get a birds-eye view of all the profiles linked to your Agorapulse subscription. 

Higher character allotment for Facebook, Instagram, LinkedIn, and Google+. You can now say more on Agorapulse. Post up to 5,000 characters on Facebook, 2,200 on Instagram, 3,000 on LinkedIn, and 5,000 characters on Google+.

Non-Latin support for Inbox Assistant moderation rules. You can now create inbox moderation rules using non-Latin characters. Great for those tracking Chinese, Japanese, Arabic, or other non-ABC words.

Comparative data report enhancement. If your social profile doesn't have data of a prior period to compare to, we don’t display 0% as metric. We simply hide that data point to avoid confusion or bummed out faces.


🚦FEATURE NOTE🚦

Facebook no longer allows for audience targeting on posts with multiple photos. We've thus disabled this option.


      🐞 BUG FIXES🐞   

      When targeting your Facebook posts by country, you can start typing a country and we’ll automatically pre-select the corresponding country name. 

      On your Settings > Social Profiles page, you can easily spot (and reactivate) tokens that will soon expire or have expired. LinkedIn profiles/pages and Instagram business profiles need to be renewed regularly per these social networks' APIs.

        It wasn't possible to publish LinkedIn links using our publisher in the past. It’s possible now.

        Before, you were not able edit the scheduled date of a past item. You can now.

        Ad comments were synchronized with an unusually long delay. That delay is gone with the wind.

        There was an issue removing managers from profile settings when a subscription had reached its maximum user count. Now, when a plan has reached its user limits, the “invite” button is disabled and we display a message for the plan's subscriber to upgrade her plan.

          Team members weren't removed when a user downgraded her plan. Now, when you downgrade your subscription, the number of team members will be reduced to the profile's limit of your plan. If you downgrade to a small plan, you'll be the lone admin on all your plan's profiles.


          🎧THIS VERSION'S PLAYLIST🎧  

          "Too Much Pressure" by The Selecter

          "Back to the Base" by X

          "Gigantic" by Pixies

          "Turning Japanese" by The Vapors

          "Zero" by Smashing Pumpkins

          Lisa August 23rd, 2018

          Update: Amazing LinkedIn Images and Other Visual Delights (v. 7.26)

          In last week's Release Note, I squeed about our new LinkedIn reports and inbox. These features were in addition to our existing LinkedIn publishing capabilities.

          But we didn't want publishing to feel like it wasn't getting special treatment just because it's been around the block for a while. So we gave it a tiny-yet-massive improvement.

          We also made some enhancements to make your publishing on Agorapulse even easier to manage.

          🎁 FEATURES 🎁  

          LinkedIn image posting -- without image links. Now that we're hooked up to the LinkedIn v2 API, we can allow posts with images to be published without links to the image. So you can go from this ... 

          ... to this.  As you'll see, there's no link to the image (like we used to have to do). The post simply contains your text and a photo -- just like you set it up in Agorapulse.


          As long as you upload only one image that isn't too large (< 5MB) and is in JPG, PNG, or non-animated GIF, you should get the very same results.

          Twitter images in direct messages.  Why not add more images elsewhere -- say, your Twitter DMs? We now let you do this from your Agorapulse dashboard.


          Profile-specific timezone settings. Gone are the days of us setting your posts' timing based on your browser. You can now customize each of your social profiles to the timezone of your choosing. This time will be applied to all your team's posts. So if you've set the profile's timezone to London time but you work in Ubud and your assistant is in Los Angeles, the timezone on your queued or schedule posts will all be set to London time. 

          You can establish the chosen timezone in your profile's General Publishing settings. 

          And at any time, your team can see a profile's chosen timezone at the top of your publishing calendar...


          ...and in the scheduling options of your posts.

            Pro Tip: Decide as a team what the timezone will be for each social profile to eliminate heated Slack discussions later on.

            Customized publishing "memory."  We've started to remember what actions and profiles you used and serve them to you the next time you want to publish. 

            Say for example, the last time you used the publisher, you queued a post. The next time you go to the publisher, the "add to queue" option will be selected. If you last sent that post to the queue of your favorite client's Instagram profile, we'll have that profile checked the next time you go to publish.

            Of course, you can change the way you publish and the profile you publish to. We're just trying to work the way you do.

            Clarity from your Facebook ads and ad comments. You can now clearly see which of your posts are sponsored -- you can also easily see which of your comments came from a sponsored post.

            Increased publishing calendar display.  Our publishing calendar now displays up to 10,000 of your posts each month. Might this encourage you to schedule or queue more posts? 

             

            🚦FEATURE NOTE🚦

            Facebook is changing the way users can leave "Reviews." Now called "Recommendations," users leave a thumbs up or thumbs down instead of a star rating. We capture these, along with their respective comments, under the "Reviews" tab so you can easily respond to them -- whether they're good, bad, or somewhere in between.


              On August 1st, Facebook removed share count data from post Insights, so we can't use this data anymore in the daily graph in your Reports. We had to update the Reports in order to use the global shareCount metric from the posts.



              🐞 BUG FIXES🐞  
              Earlier this month, we replaced the label Impressions with Reach in our content reports. We thus changed it in our downloadable CSV reports and key metric metrics.

                If a term in a moderation rule had an apostrophe (ex. doesn't, Wegman's, Macy's), the moderation rule was not applied. It will work now.

                LinkedIn profiles did not display the counter of items to review in the inbox. You'll see the counter now.

                Users (like me) faced an error when trying to download a report from the in-app notification link or from the link in their weekly report email. The download works fine now.

                Replies sent were not reflected in Instagram reports (well, they appeared as zero). They appear correctly now.

                When a user deleted his/her account on Agorapulse, and then wanted to sign up again, he/she was not able to do so due to a problem in our database. This should be resolved. 

                You no longer have to wait until links are parsed when bulk publishing for links to appear properly. Parsing happens much quicker now.

                It is now possible to load previous/next messages in a private message conversation when more than 20 of the messages were unreviewed. Fixed.

                If you receive a multi-photo private message in Facebook, you'll now see all the images correctly.

                Clicks were empty in Facebook Content reports. If your posts receive clicks, you'll see them now.


                  🎧THIS VERSION'S PLAYLIST🎧 

                  "Peg" by Steely Dan

                  "Thank You for Being a Friend" by Andrew Gold 

                  "World Destruction" by Time Zone

                  "Every Breath You Take" by The Police

                  "The Revolution Will Not Be Televised" by Gil Scott-Heron



                  Lisa August 10th, 2018

                  Update: For Busy LinkedIn Managers and Other Great Marketers (v.7.24)

                  One feature that our customers love is the ability to run unlimited reports. Until this week, we offered it for Facebook, Twitter, and Instagram. But now -- B2B marketers rejoice --  we offer reports for LinkedIn! This is just one "SCORE!" of our LinkedIn hat trick this week.

                  🎁 FEATURES 🎁  

                  LinkedIn Reports. Yes, I said it! We offer reports for your company pages. With a click on your "Reports" tab, you can instantly get your global stats. Clicking on "Content" produces a CSV of your posts during the timeframe you designate. You won't yet be able to download a PowerPoint report -- but we're getting that for you soon.

                    LinkedIn Inbox. Our dev team was like, "Since we're in here, why don't we go LinkedIn bananas and offer an inbox for users?" It didn't even take us a hot second to say, "Yes, please!"

                    The inbox is available for both company pages and profiles. You can easily find all the comments on your LinkedIn posts. Go down the list and like, reply, remove, assign, review, label, or bookmark your comments.

                      Built-in LinkedIn CRM. If you already use the built-in CRM in your "Fans & Followers" tab, you'll be happy to use it for LinkedIn! With one click you can instantly see who has commented on your profile or company page posts.

                      If you want to make use of our LinkedIn Reports, Inbox, or Fans & Followers, you'll need to click a CTA button you'll see on your dashboard to reconnect with LinkedIn so that we can connect your account to the latest LinkedIn API.

                      UTM Parameters. Do you track links sent from social? It's easy to do on Agorapulse with our new UTM tracking function.

                      Facebook private message file and video attachments sync. We now sync attachments to private conversations in Facebook -- video files, .pdf, .txt, audio files, and the like. Videos attached in the PM can be played directly in the conversation view. Other file attachments will be downloaded when you click on the link of the given file.

                        Display of message sent as a reply in private or direct message. We now show the info and content of replies sent via PM or DM through Agorapulse. This info is shown every time a given comment is viewed/opened in detail.

                        Instagram direct publishing deactivation notification. If Instagram direct publishing is ever deactivated from your profile, we will now send you a notification -- both via email and in your dashboard -- so that an admin on that profile can reconnect with Instagram and get your content published. 

                        Manager's name on failed/scheduled/queued posts. We now show the author/creator of failed, scheduled, and queued posts. A nice improvement for even better social media collaboration.

                        🐞 BUG FIXES🐞  

                        Layout issues with Team settings in Mozilla Firefox browser are rectified.

                        When uploading our sample CSV for bulk publishing, you may have received a warning message. You shouldn't see that anymore.

                          There were issues showing the allocated number of social profiles with your subscription. You should now see the correct count.

                          Some users who published to 40+ profiles at once received a timeout error (since this request took too long to be processed). The fix is that “Publish now” is now alias for "Schedule at the current date/time."

                          When we listed accounts for Facebook or Instagram, we didn't check for the corresponding token. We do now. 

                            When you saved a new queue category and came back, the skip item option defaulted to the “Previous 3 days” setting. Fixed now.

                            Images that seemed large in the preview of LinkedIn posts were small when published. This should be fixed with the new V2 LinkedIn API.

                              "View on LinkedIn" now works from the published item modal. Yes!


                              🎧THIS VERSION'S PLAYLIST🎧 

                              All about LinkedIn...

                              "Crawling" by *LinkedIn Park* (get it?)

                              "Connected" by Stereo MCs

                              "Connection" by OneRepublic







                              Lisa August 2nd, 2018

                              Update: Improve Your Social Ads ROI (v7.21)

                              If you monitor your Facebook and Instagram ads comments using Agorapulse, get ready -- we have some new options to make your ads comments management even easier. 

                              🎁 FEATURES 🎁 

                              Multiple ad accounts for each Facebook and Instagram profile. We're delighted to launch another highly requested feature: the ability to link more than one ad account to each of your Facebook and Instagram profiles. As you might know, we offer the ability to monitor Facebook ad comments and Instagram ad comments -- and are pretty darn good at it (this article has the numbers to back up my bravado).

                              Historically, you were only allowed to link one ad account per social profile. Now, however, you can connect and select multiple ad accounts at a time. 

                              As you see from this example, an admin can view another admin’s settings, but cannot change them unless you are an admin on the given ad account. 

                              Easier Instagram Ad account selection.
                              When configuring your Instagram ad account, you no longer have to select among your Instagram profiles. We will automatically pre-select the appropriate Instagram profile for you. Now you can start monitoring your ad comments even quicker!

                              "Tag" users in your Instagram posts.
                              Truth is, this is something we discovered (and didn't create). If you add someone's @username in a post you publish/schedule/queue on Agorapulse, Instagram will automatically create the hyperlinked mention when the post goes live.

                              Check it out. I typed it @massmoca here on my publishing modal...


                              ... and it appears in blue in my Instagram feed. Sweet!

                              Note: this works only for direct publishing/business accounts.

                              Profile photo option. Need to look at a different photo of you on Agorapulse? If you signed up with your Facebook account, you can change your profile picture to something else in your Agorapulse Settings. If you signed up with Agorapulse using your email address, then upload something you want to look at day in and day out. (Keep in mind it's also something your teammates will see with our real-time collaboration features.) 

                              🚦FEATURE NOTE🚦

                              Facebook no longer gives third-party apps the ability to target posts by language. That will explain why you no longer see this option on your publishing modal. Get the skinny from this Facebook Developers doc.

                              In your Content reports, the term "Impressions" is now properly labelled "Reach." Since we take this metric from "Lifetime Post Total Reach" from Facebook Insights, we adapted the label here. 

                              🐞 BUG FIXES🐞  

                              We made a fix that should solve three issues related to your assigned items. So if you use our team workflow, you'll now be free of:

                              • Wrong counters of unreviewed Inbox items
                              • Items remained assigned even though they'd already been reviewed
                              • "Oldest first" sorting not working

                              After adding a LinkedIn account, you might have been redirected to Settings. You will now be redirected to the account’s Inbox (the correct location).

                              You might have noticed items missing in Conversations (even though they existed) when replying in PM. This should be fixed now.

                                If you boosted a Facebook post on a day other than when it was originally published (for example you publish a post on Monday but don't boost it until Wednesday), we have moved the post in your Publishing calendar to the day when it was boosted. Why? Because keeping the original publishing date would not let us sync the latest comments. To keep better track of your original pub date and boosted date, we now show that the post was originally published on Date1 and then boosted on Date2.

                                When a user tagged a message (conversation, PM), it counted towards the 'Posts' category in Tags distribution report. That was incorrect and is now fixed.

                                When a user uploaded a video file, the thumbnail automatically played without the possibility to stop it (unless you removed the video). Autoplay is now disabled on video files.



                                🎧THIS VERSION'S PLAYLIST🎧 

                                Lisa July 17th, 2018

                                Update: Squashing Bugs Like Nobody's Business (v. 7.15)

                                Man, I wish it could be Christmas every week -- whereby I'm able to offer you a great new feature or improved usability of a particular function on Agorapulse. 

                                This is just not one of those weeks. 

                                That's not to say that we're away from our desks. Our dev and QA team have been rather busy squashing bugs to improve the performance of what you do each day on our li'l social media marketing tool.


                                🐞 BUG FIXES🐞  

                                Facebook conversations sync. Some users have faced an issue when old images were synced as new Conversations (PMs) or new conversations were created for users for whom there already was a thread. This should be fixed now.

                                Facebook login token. If you had your Agorapulse login page open for a while (15+mins) and then tried to log in, you might have received an "invalid Facebook token" error. You shouldn't see that anymore.

                                Status of replies in PM/DM. When an admin replied to a comment or post in a private message, we did not indicate that the message was sent.(We showed “Reply in progress.") We now list the message as sent when an admin views the detail of that message.

                                Our Twitter Report Card. Our free Twitter Analytics tool was stuck on fetching data after a user connected her/his Twitter account. Fixed. (BTW, I've been in love with this tool from Day One. Try it and let me know what you think.)

                                Restarting a free trial. If a user tried to restart a free trial of Agorapulse, s/he might have received an unusual error message and couldn't restart that trial. This has been fixed.


                                🎧THIS VERSION'S PLAYLIST🎧 

                                "Do They Know It's Christmas " by Band Aid [the original -- always]

                                "No New Tale to Tell" by Love and Rockets

                                "Time" by Culture Club

                                "Signed, Sealed, Delivered I'm Yours" by Stevie Wonder

                                "Over and Over" by Madonna

                                "Take On Me" by a-ha [relive the wonder of this video!!!]


                                Lisa July 11th, 2018

                                Update: Yes, We're Talking About You (v. 7.12)

                                Now it's even easier to use Agorapulse for teams and to tag public Pages on Facebook -- read on to learn more.


                                🎁 FEATURES 🎁 

                                • Internal notes to Twitter DM & Facebook PM conversations. What a cool feature for teams! Now you can add an internal note in private conversation on Facebook or Twitter. This enables team members to give status updates to each other. If you'd like to bring something to the attention of a particular team member, you can even assign the message trail to them.



                                You can see that we now have "tabs" in the reply input: Reply and Note. The key to make this all work correctly is to use the tab "Note." (After all, there are some things best kept internally, KWIM?)

                                This function is in addition to the other team collaboration and CRM note features we offer. If you haven't tried those out, you should! (I use them all the time.)


                                • Facebook search when tagging. For those who remember my June 26 release note, you'll remember that I explained that while Facebook tagging was back, it wasn't back as you remembered. You had to do some Facebook name research before you started tagging.

                                Yes, it wasn't ideal. So we made it better.

                                Simply type in the name of a public Page and you'll see the options, along with verified check marks and locations (when applicable). This will save you a whole bunch of time!


                                🐞 BUG FIXES🐞  

                                Twitter DM assignments. It wasn't possible to assign Twitter direct messages. It is now.

                                Adding a new Instagram profile. If you tried to switch Instagram profiles on Instagram while adding it to the platform, you faced an "Undefined error." You can now switch accounts as many times as you want and you'll still be able to finish the setup. Fixed.

                                LinkedIn & Google+ timeout messages. You might have received an "Unknown Error" failure message when publishing some items to LinkedIn or Google+. This dealt with a timeout issue that has been resolved.


                                🎧THIS VERSION'S PLAYLIST🎧 

                                "Secret" by Orchestral Maneuvers in the Dark

                                "(s)AINT" by Marilyn Manson (NSFW of course)

                                "Mr. Telephone Man" by New Edition

                                "I Didn't Mean to Turn You On" by Robert Palmer

                                "Too Much Time on My Hands" by Styx






                                Lisa July 4th, 2018

                                Update: Do I Spy a Bitly Link? (v7.10)

                                This release has some great improvements for serious social media managers. Wanna learn more?


                                🎁 FEATURES 🎁

                                Expanded bit.ly integration. We've had bitly integration with Twitter for some time. However, we felt it was time to also offer it for Facebook, LinkedIn, and Google+. 

                                Haven't linked your bitly account yet? Simply go into the Publishing settings of the profile you want to link, press the orange button, and let the link tracking commence!


                                Advanced inbox clearing functions.  Do you need to get through your busy inbox as efficiently as possible? Got tons of inbox items at any given moment? We got you.

                                If you enable the "auto advance Inbox" feature in your user settings, you're in for a treat. After you send a reply to an item in your inbox, you'll automatically see the next item highlighted in your inbox. With seconds saved with each inbox item, you're bound to save tons of time each week!


                                🐞 BUG FIXES🐞 

                                Issues when publishing GIF: In the past, if you tried to publish a link or image with an invalid GIF, it might have failed without an error message. We now display an "Invalid Media" error message which indicates that the media is the problem.

                                Issues with Instagram publishing: More than half of our recent publishing errors on Instagram received a Timeout error message. We will now try to retry to publish these items up to 5 times behind the scenes. There's nothing you need to do. If we reach a fifth unsuccessful attempt, we will send you a "Publishing Failed" notification.

                                Posts from visitors where not marked as reviewed: When an admin replied to a Facebook visitor post in the Inbox, it was not marked as reviewed. These wall replies are now marked as review for your reference.

                                Harmful combination of multiple moderation rules: Many issues arose when users set more than one rule per moderation search term.

                                Because of this, we've decided to establish the following guidelines.


                                  • Only one rule can be applied per the same moderation term.
                                  • The first moderation rule in the list will be the one implemented. See the image above? You'll see that there are two rules set for the word "agora" -- one to assign and one to review. Since the "assign" rule is first on the list, the moderation rule will assign items with "agora." The second "review" rule will not be applied to the word "agora."
                                  • If you don't like the order of the moderation rules in your settings, you can change them with the up/down arrow buttons.


                                  🎧THIS VERSION'S PLAYLIST🎧 

                                  "Every Little Step" by Bobby Brown

                                  "Goodbye to You" by Scandal

                                  "Dirty Computer" by Janelle Monáe (ft. Brian Wilson) 

                                  "Try Again" by Aaliyah

                                  "Gone Daddy Gone" by Violent Femmes

                                  "There's Only One" by Tones on Tail

                                  Lisa June 26th, 2018

                                  Update: Facebook Tagging is Back! v 7.6

                                  Little by little, Facebook is letting tools like ours offer features we previously were able to offer you (and then weren't). We're so happy to see this trend and we hope you are too!

                                  🎁 FEATURES 🎁

                                  Tagging other pages in your Facebook page posts. It's back, y'all! Give props to other Facebook pages by typing the @ sign followed by the exact name of the page you want to tag.

                                  Let me state this again: Facebook wants you to be mega-precise when you call out other pages. Say you want to mention the TV drama "Empire" in a post. You can no longer type "Emp" in your post and wait for a choice of page names to choose from.

                                  Keep going.

                                  And make sure you know the official name of the page. In this case, typing "Empire" will get you a record label in San Francisco, not the program on FOX.

                                  With a wee bit of patience (and perhaps research), you'll be able to properly tag your posts.

                                  There are some things worth typing a few more keystrokes for -- and Facebook tagging certainly is one of them.


                                  Tagging users in your Facebook page comments. Yes, more tagging abilities! If a user has commented on one of your page posts or left a page/wall post, you can easily tag them by checking the box with their name above the reply field. EASY!


                                  This is how it will look like on Facebook:



                                  Easier social profile management. We wanted to make it even easier for customers with lots of profiles to group them in a way that made sense to them. Now you can add group names, drag and drop, and manage your social even quicker with better organization.



                                  🐞 BUG FIXES🐞 

                                  If you had a video post in your queue, it might have published at the assigned date/time as the next post in your queue. This is fixed so that you can continue to queue your video content and have your queue flow as intended.

                                  If you had an in-app message saying that you'd been assigned content or a piece of content had failed, the clickthrough didn't lead you to the item in question. This is fixed so that you'll land exactly where you need to be.

                                  Non-English characters were left out of saved searches in our listening tab. They're back -- so keep on creating unlimited saved searches for your Twitter, Instagram, and YouTube profiles.


                                  🎧THIS VERSION'S PLAYLIST🎧

                                  "Call My Name" by Prince

                                  "I Like to Move It" by Reel 2 Real

                                  "Video Killed The Radio Star" by Buggles

                                  "Road to Nowhere" by Talking Heads






                                  Lisa June 20th, 2018

                                  Update: Email Login and other Goodies (aka Release Note v7 June 20, 2018)

                                  Ah, adding an email login. It seems so easy to implement -- when you're not a tech person. The process to offer this option proved to be unbelievably complex. But it was nothing that our nimble, dedicated development team couldn't handle. Please enjoy the fruits of their labor.

                                  🎁 FEATURES 🎁 


                                  Email Login Option

                                  For those who prefer not to use Facebook Login to gain access to everything under the sun, we now offer the option of an email/password login. 


                                    Product Status and News Notifications

                                    In our ongoing effort to keep our customers as up-to-date as possible, we've now enabled two features in the upper right hand corner of your dashboard.


                                      You'll see a pulsing red dot when we have an important product status update to tell you...


                                      ... and a blue gift to alert you that a new product release note -- like this one here -- has been published.


                                      (You might notice a whole bunch of features with that drop down menu. Enjoy.)


                                      Want to subscribe to our product status updates? Click or tap on the "subscribe" button on our status page.

                                      Does this release note make you want to subscribe for future ones? 🙏 Then click or tap the subscribe button on our release notes page.


                                      🐞 BUG FIXES🐞


                                      • When an admin tried to set an expiration date to content in an "unlimited times" requeue, the date was not saved. This is now fixed so that admins can set an end date to a recurring queue of content.
                                      • Scheduled Instagram posts using direct publishing were receiving an error message. The error has been fixed and posts are going out as scheduled.
                                      • If a user wanted to retry and publish content that had previously failed, the "duplicate" button didn't appear. It's there now -- feel free to finally share that content with the world.
                                      • And while this isn't a bug (or a feature), we want to mention the following: Facebook will no longer provide Insights for Facebook pages with fewer than 100 fans (this limit was previously 30 fans). This means there will be no more reports in Agorapulse for pages with fewer than 100 fans.


                                      🎧THIS VERSION'S PLAYLIST🎧


                                      "Identity" by X-Ray Spex

                                      "Message in a Bottle" by The Police

                                      "Tell Me Something Good" by Rufus and Chaka Khan


                                      Lisa May 17th, 2018

                                      Update: Release v6.210: May 16, 2018

                                      🎁 FEATURES 🎁

                                      View images for Facebook visitor and brand mentions. 

                                          • For visitor posts on your Page (synced in your Inbox) and public posts mentioning your Page (in Listening), you can now view the image larger than a thumbnail (max dimensions 720x720px).

                                          Retrieve a list of your banned users on YouTube.  

                                            • On your Fans & Followers tab, you can now see a list of the YouTube users you've banned.


                                              Group your profiles easier with this redesigned panel. 

                                                • When you select "Manage this Menu," you'll be led to this panel to easily create, edit, delete, reorder, and rename the groups and profiles you see on the left navigation bar of your dashboard.

                                                  🐞 BUG FIXES🐞

                                                  Likes weren't showing up in the engagement graph on Instagram reports. They're back.

                                                  You weren't able to create separate searches for the same terms with different locations. You can now.

                                                  If you had items in the queue of an Instagram account and decided to enable direct publishing, the items would publish more than once. This no longer happens and the queued items work as intended.

                                                  If your Instagram token was lost, it wasn't detected. You are now alerted when this happens.

                                                  Ad comments synchronized with RTU were appearing in the inbox filter as comments and not ad comments. This is now fixed.

                                                  Upon publishing an item, you might have received a  “Please retry your request later” message. You will no longer receive this message -- and your item will be published.


                                                  A good month for bug squashing. I'm excited about our latest YouTube feature -- more to come this year. 🤞