Lisa August 2nd, 2018

Update: Improve Your Social Ads ROI (v7.21)

If you monitor your Facebook and Instagram ads comments using Agorapulse, get ready -- we have some new options to make your ads comments management even easier. 

๐ŸŽ FEATURES ๐ŸŽ 

Multiple ad accounts for each Facebook and Instagram profile. We're delighted to launch another highly requested feature: the ability to link more than one ad account to each of your Facebook and Instagram profiles. As you might know, we offer the ability to monitor Facebook ad comments and Instagram ad comments -- and are pretty darn good at it (this article has the numbers to back up my bravado).

Historically, you were only allowed to link one ad account per social profile. Now, however, you can connect and select multiple ad accounts at a time. 

As you see from this example, an admin can view another adminโ€™s settings, but cannot change them unless you are an admin on the given ad account. 

Easier Instagram Ad account selection.
When configuring your Instagram ad account, you no longer have to select among your Instagram profiles. We will automatically pre-select the appropriate Instagram profile for you. Now you can start monitoring your ad comments even quicker!

"Tag" users in your Instagram posts.
Truth is, this is something we discovered (and didn't create). If you add someone's @username in a post you publish/schedule/queue on Agorapulse, Instagram will automatically create the hyperlinked mention when the post goes live.

Check it out. I typed it @massmoca here on my publishing modal...


... and it appears in blue in my Instagram feed. Sweet!

Note: this works only for direct publishing/business accounts.

Profile photo option. Need to look at a different photo of you on Agorapulse? If you signed up with your Facebook account, you can change your profile picture to something else in your Agorapulse Settings. If you signed up with Agorapulse using your email address, then upload something you want to look at day in and day out. (Keep in mind it's also something your teammates will see with our real-time collaboration features.) 

๐ŸšฆFEATURE NOTE๐Ÿšฆ

Facebook no longer gives third-party apps the ability to target posts by language. That will explain why you no longer see this option on your publishing modal. Get the skinny from this Facebook Developers doc.

In your Content reports, the term "Impressions" is now properly labelled "Reach." Since we take this metric from "Lifetime Post Total Reach" from Facebook Insights, we adapted the label here. 

๐Ÿž BUG FIXES๐Ÿž  

We made a fix that should solve three issues related to your assigned items. So if you use our team workflow, you'll now be free of:

  • Wrong counters of unreviewed Inbox items
  • Items remained assigned even though they'd already been reviewed
  • "Oldest first" sorting not working

After adding a LinkedIn account, you might have been redirected to Settings. You will now be redirected to the accountโ€™s Inbox (the correct location).

You might have noticed items missing in Conversations (even though they existed) when replying in PM. This should be fixed now.

    If you boosted a Facebook post on a day other than when it was originally published (for example you publish a post on Monday but don't boost it until Wednesday), we have moved the post in your Publishing calendar to the day when it was boosted. Why? Because keeping the original publishing date would not let us sync the latest comments. To keep better track of your original pub date and boosted date, we now show that the post was originally published on Date1 and then boosted on Date2.

    When a user tagged a message (conversation, PM), it counted towards the 'Posts' category in Tags distribution report. That was incorrect and is now fixed.

    When a user uploaded a video file, the thumbnail automatically played without the possibility to stop it (unless you removed the video). Autoplay is now disabled on video files.



    ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง 

    Lisa July 17th, 2018

    Update: Squashing Bugs Like Nobody's Business (v. 7.15)

    Man, I wish it could be Christmas every week -- whereby I'm able to offer you a great new feature or improved usability of a particular function on Agorapulse. 

    This is just not one of those weeks. 

    That's not to say that we're away from our desks. Our dev and QA team have been rather busy squashing bugs to improve the performance of what you do each day on our li'l social media marketing tool.


    ๐Ÿž BUG FIXES๐Ÿž  

    Facebook conversations sync. Some users have faced an issue when old images were synced as new Conversations (PMs) or new conversations were created for users for whom there already was a thread. This should be fixed now.

    Facebook login token. If you had your Agorapulse login page open for a while (15+mins) and then tried to log in, you might have received an "invalid Facebook token" error. You shouldn't see that anymore.

    Status of replies in PM/DM. When an admin replied to a comment or post in a private message, we did not indicate that the message was sent.(We showed โ€œReply in progress.") We now list the message as sent when an admin views the detail of that message.

    Our Twitter Report Card. Our free Twitter Analytics tool was stuck on fetching data after a user connected her/his Twitter account. Fixed. (BTW, I've been in love with this tool from Day One. Try it and let me know what you think.)

    Restarting a free trial. If a user tried to restart a free trial of Agorapulse, s/he might have received an unusual error message and couldn't restart that trial. This has been fixed.


    ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง 

    "Do They Know It's Christmas " by Band Aid [the original -- always]

    "No New Tale to Tell" by Love and Rockets

    "Time" by Culture Club

    "Signed, Sealed, Delivered I'm Yours" by Stevie Wonder

    "Over and Over" by Madonna

    "Take On Me" by a-ha [relive the wonder of this video!!!]


    Lisa July 11th, 2018

    Update: Yes, We're Talking About You (v. 7.12)

    Now it's even easier to use Agorapulse for teams and to tag public Pages on Facebook -- read on to learn more.


    ๐ŸŽ FEATURES ๐ŸŽ 

    • Internal notes to Twitter DM & Facebook PM conversations. What a cool feature for teams! Now you can add an internal note in private conversation on Facebook or Twitter. This enables team members to give status updates to each other. If you'd like to bring something to the attention of a particular team member, you can even assign the message trail to them.



    You can see that we now have "tabs" in the reply input: Reply and Note. The key to make this all work correctly is to use the tab "Note." (After all, there are some things best kept internally, KWIM?)

    This function is in addition to the other team collaboration and CRM note features we offer. If you haven't tried those out, you should! (I use them all the time.)


    • Facebook search when tagging. For those who remember my June 26 release note, you'll remember that I explained that while Facebook tagging was back, it wasn't back as you remembered. You had to do some Facebook name research before you started tagging.

    Yes, it wasn't ideal. So we made it better.

    Simply type in the name of a public Page and you'll see the options, along with verified check marks and locations (when applicable). This will save you a whole bunch of time!


    ๐Ÿž BUG FIXES๐Ÿž  

    Twitter DM assignments. It wasn't possible to assign Twitter direct messages. It is now.

    Adding a new Instagram profile. If you tried to switch Instagram profiles on Instagram while adding it to the platform, you faced an "Undefined error." You can now switch accounts as many times as you want and you'll still be able to finish the setup. Fixed.

    LinkedIn & Google+ timeout messages. You might have received an "Unknown Error" failure message when publishing some items to LinkedIn or Google+. This dealt with a timeout issue that has been resolved.


    ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง 

    "Secret" by Orchestral Maneuvers in the Dark

    "(s)AINT" by Marilyn Manson (NSFW of course)

    "Mr. Telephone Man" by New Edition

    "I Didn't Mean to Turn You On" by Robert Palmer

    "Too Much Time on My Hands" by Styx






    Lisa July 4th, 2018

    Update: Do I Spy a Bitly Link? (v7.10)

    This release has some great improvements for serious social media managers. Wanna learn more?


    ๐ŸŽ FEATURES ๐ŸŽ

    Expanded bit.ly integration. We've had bitly integration with Twitter for some time. However, we felt it was time to also offer it for Facebook, LinkedIn, and Google+. 

    Haven't linked your bitly account yet? Simply go into the Publishing settings of the profile you want to link, press the orange button, and let the link tracking commence!


    Advanced inbox clearing functions.  Do you need to get through your busy inbox as efficiently as possible? Got tons of inbox items at any given moment? We got you.

    If you enable the "auto advance Inbox" feature in your user settings, you're in for a treat. After you send a reply to an item in your inbox, you'll automatically see the next item highlighted in your inbox. With seconds saved with each inbox item, you're bound to save tons of time each week!


    ๐Ÿž BUG FIXES๐Ÿž 

    Issues when publishing GIF: In the past, if you tried to publish a link or image with an invalid GIF, it might have failed without an error message. We now display an "Invalid Media" error message which indicates that the media is the problem.

    Issues with Instagram publishing: More than half of our recent publishing errors on Instagram received a Timeout error message. We will now try to retry to publish these items up to 5 times behind the scenes. There's nothing you need to do. If we reach a fifth unsuccessful attempt, we will send you a "Publishing Failed" notification.

    Posts from visitors where not marked as reviewed: When an admin replied to a Facebook visitor post in the Inbox, it was not marked as reviewed. These wall replies are now marked as review for your reference.

    Harmful combination of multiple moderation rules: Many issues arose when users set more than one rule per moderation search term.

    Because of this, we've decided to establish the following guidelines.


      • Only one rule can be applied per the same moderation term.
      • The first moderation rule in the list will be the one implemented. See the image above? You'll see that there are two rules set for the word "agora" -- one to assign and one to review. Since the "assign" rule is first on the list, the moderation rule will assign items with "agora." The second "review" rule will not be applied to the word "agora."
      • If you don't like the order of the moderation rules in your settings, you can change them with the up/down arrow buttons.


      ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง 

      "Every Little Step" by Bobby Brown

      "Goodbye to You" by Scandal

      "Dirty Computer" by Janelle Monรกe (ft. Brian Wilson) 

      "Try Again" by Aaliyah

      "Gone Daddy Gone" by Violent Femmes

      "There's Only One" by Tones on Tail

      Lisa June 26th, 2018

      Update: Facebook Tagging is Back! v 7.6

      Little by little, Facebook is letting tools like ours offer features we previously were able to offer you (and then weren't). We're so happy to see this trend and we hope you are too!

      ๐ŸŽ FEATURES ๐ŸŽ

      Tagging other pages in your Facebook page posts. It's back, y'all! Give props to other Facebook pages by typing the @ sign followed by the exact name of the page you want to tag.

      Let me state this again: Facebook wants you to be mega-precise when you call out other pages. Say you want to mention the TV drama "Empire" in a post. You can no longer type "Emp" in your post and wait for a choice of page names to choose from.

      Keep going.

      And make sure you know the official name of the page. In this case, typing "Empire" will get you a record label in San Francisco, not the program on FOX.

      With a wee bit of patience (and perhaps research), you'll be able to properly tag your posts.

      There are some things worth typing a few more keystrokes for -- and Facebook tagging certainly is one of them.


      Tagging users in your Facebook page comments. Yes, more tagging abilities! If a user has commented on one of your page posts or left a page/wall post, you can easily tag them by checking the box with their name above the reply field. EASY!


      This is how it will look like on Facebook:



      Easier social profile management. We wanted to make it even easier for customers with lots of profiles to group them in a way that made sense to them. Now you can add group names, drag and drop, and manage your social even quicker with better organization.



      ๐Ÿž BUG FIXES๐Ÿž 

      If you had a video post in your queue, it might have published at the assigned date/time as the next post in your queue. This is fixed so that you can continue to queue your video content and have your queue flow as intended.

      If you had an in-app message saying that you'd been assigned content or a piece of content had failed, the clickthrough didn't lead you to the item in question. This is fixed so that you'll land exactly where you need to be.

      Non-English characters were left out of saved searches in our listening tab. They're back -- so keep on creating unlimited saved searches for your Twitter, Instagram, and YouTube profiles.


      ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง

      "Call My Name" by Prince

      "I Like to Move It" by Reel 2 Real

      "Video Killed The Radio Star" by Buggles

      "Road to Nowhere" by Talking Heads






      Lisa June 20th, 2018

      Update: Email Login and other Goodies (aka Release Note v7 June 20, 2018)

      Ah, adding an email login. It seems so easy to implement -- when you're not a tech person. The process to offer this option proved to be unbelievably complex. But it was nothing that our nimble, dedicated development team couldn't handle. Please enjoy the fruits of their labor.

      ๐ŸŽ FEATURES ๐ŸŽ 


      Email Login Option

      For those who prefer not to use Facebook Login to gain access to everything under the sun, we now offer the option of an email/password login. 


        Product Status and News Notifications

        In our ongoing effort to keep our customers as up-to-date as possible, we've now enabled two features in the upper right hand corner of your dashboard.


          You'll see a pulsing red dot when we have an important product status update to tell you...


          ... and a blue gift to alert you that a new product release note -- like this one here -- has been published.


          (You might notice a whole bunch of features with that drop down menu. Enjoy.)


          Want to subscribe to our product status updates? Click or tap on the "subscribe" button on our status page.

          Does this release note make you want to subscribe for future ones? ๐Ÿ™ Then click or tap the subscribe button on our release notes page.


          ๐Ÿž BUG FIXES๐Ÿž


          • When an admin tried to set an expiration date to content in an "unlimited times" requeue, the date was not saved. This is now fixed so that admins can set an end date to a recurring queue of content.
          • Scheduled Instagram posts using direct publishing were receiving an error message. The error has been fixed and posts are going out as scheduled.
          • If a user wanted to retry and publish content that had previously failed, the "duplicate" button didn't appear. It's there now -- feel free to finally share that content with the world.
          • And while this isn't a bug (or a feature), we want to mention the following: Facebook will no longer provide Insights for Facebook pages with fewer than 100 fans (this limit was previously 30 fans). This means there will be no more reports in Agorapulse for pages with fewer than 100 fans.


          ๐ŸŽงTHIS VERSION'S PLAYLIST๐ŸŽง


          "Identity" by X-Ray Spex

          "Message in a Bottle" by The Police

          "Tell Me Something Good" by Rufus and Chaka Khan


          Lisa May 17th, 2018

          Update: Release v6.210: May 16, 2018

          ๐ŸŽ FEATURES ๐ŸŽ

          View images for Facebook visitor and brand mentions. 

              • For visitor posts on your Page (synced in your Inbox) and public posts mentioning your Page (in Listening), you can now view the image larger than a thumbnail (max dimensions 720x720px).

              Retrieve a list of your banned users on YouTube.  

                • On your Fans & Followers tab, you can now see a list of the YouTube users you've banned.


                  Group your profiles easier with this redesigned panel. 

                    • When you select "Manage this Menu," you'll be led to this panel to easily create, edit, delete, reorder, and rename the groups and profiles you see on the left navigation bar of your dashboard.

                      ๐Ÿž BUG FIXES๐Ÿž

                      Likes weren't showing up in the engagement graph on Instagram reports. They're back.

                      You weren't able to create separate searches for the same terms with different locations. You can now.

                      If you had items in the queue of an Instagram account and decided to enable direct publishing, the items would publish more than once. This no longer happens and the queued items work as intended.

                      If your Instagram token was lost, it wasn't detected. You are now alerted when this happens.

                      Ad comments synchronized with RTU were appearing in the inbox filter as comments and not ad comments. This is now fixed.

                      Upon publishing an item, you might have received a  โ€œPlease retry your request laterโ€ message. You will no longer receive this message -- and your item will be published.


                      A good month for bug squashing. I'm excited about our latest YouTube feature -- more to come this year. ๐Ÿคž