Releases involving Lisa

Lisa March 7th, 2019

Update: LinkedIn Targeting and Publishing Calendar Options (v8.24)

 🎁FEATURES🎁 

➡LinkedIn targeting. Use language and country targeting on your next LinkedIn company page post to focus on a specific audience.

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LinkedIn tagging of personal profile usernames. Your company pages or personal profiles can now tag the usernames of personal profiles.

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You can use this feature on LinkedIn if the user you want to tag has:

  • previously left a comment on your LinkedIn page AND
  • enabled the “Mentions or tags by others” setting in his/her privacy settings natively on LinkedIn (see below)
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Immediately post a queued or scheduled post. Do you have a scheduled or queued post that you’d like to publish right away? Click the item in your content calendar and then click “Publish now.”

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You can also click a post in the queued view or click “Edit” on a post in the scheduled view to get the “Publish now” option.

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Remove a deleted Instagram post from the publishing calendar. If you’ve deleted a post natively on Instagram, you can now easily remove that post from your Agorapulse publishing calendar. It’s a great way to keep your publishing calendar and feed aligned.

To delete the post, click the post on your calendar and then click the “Remove on Agorapulse” button.

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Note: if you haven’t first deleted the post natively on Instagram, this feature will not work.

View team history of a published post. To track your team’s involvement with your social content, you can now view this history of each public post published with Agorapulse. At a glance, see when a post was created, published, edited, assigned, etc -- and by whom.

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Easier to read usernames in your navigation menu. We now display each profile’s username in your organization’s Navigation menu. This is to ease the pain of managing multiple social profiles with same name

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Keyboard shortcuts back on "To approve" list view. If you like keyboard shortcuts, use the arrows to navigate up and down your “To approve” items. To approve posts, simply press Space+ E. Here’s a list of all the keyboard shortcuts on Agorapulse.

New Instagram listening filter. You can now focus on your profile's username mentions by using the filter in the Listening tab.

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🐞 BUG FIXES 🐞

Users on our Android app didn't see the option to publish a post notification image as a story. This has been fixed.

+13 other changes to make managing your social media even easier using Agorapulse.

Lisa February 20th, 2019

Update: Saved Hashtag Groups and Post Geolocation (v8.20)


 🎁 FEATURES  🎁

Saved hashtag groups. With saved hashtag groups, you can easily save and reuse popular hashtags for your social media posts.

Saved hashtag groups are shared across all profiles in your Organization, so they can be used on any social media network. These saved hashtags can be used, edited and/or deleted by any user in the Organization (except those with a Guest profile role).

You can create and use a saved hashtag group this easily:

llaVgJpZ-3LeVpcW9IAK7-1R-3zN8N3d_BipnOjkvbzQnhVpJHzlgnIt0tOiU06-Xq-plZoMIAFDdXLzqtYc7SsoIYpYwY1CRddN1pxeSoABOBn1gA--YsK8Kd3aNW47Od5ZpX5M

Be sure to use hashtags responsibly.

Company page mentions in LinkedIn posts. When composing a post to your LinkedIn profiles and pages, you can now mention another Linked company page. Simply type @companypagename and choose from the given suggestions (or suggestion in the following example).

5c6d7e6e74a10_linkedin mentions.png

Note: you cannot mention personal profiles with this feature.

Adding a location to Facebook, Instagram, and Twitter posts. You now have the option to add your location to a post on Facebook, Instagram, or Twitter. This option is available on a per-post basis: Toggle the location switch in your print preview, type your desired location, and choose from the suggestions.


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To have this option on Twitter (again, on a per-post basis), the Tweet with a location privacy option in your native Twitter privacy settings must be checked. We’ll let you know if you need to go into Twitter to check Tweet with a location.

9ocFLDfJIFOT94H5AgWf5bfSPoDU6yLWPnoa3k3QomAo2m4cd7If0qKAvQUiYW3Cp6b8UnstPHIgkwQH6w7KTRhT_NZpbS9hbD9u7JpiQ0QENByz8848aMtcXWbFFv7b47yr6eWN

🐞 BUG FIXES 🐞

The Agorapulse Chrome extension share button was disabled from native Twitter. The button is now enabled.

+14 other changes to make managing your social media even easier using Agorapulse.

Lisa February 11th, 2019

Update: More LinkedIn and Instagram Publishing Options (v8.18)

 🎁 FEATURES 🎁

LinkedIn multiple photo publishing. You can now publish up to 10 photos per post to your LinkedIn profile or customer page. A few qualifications to be mindful of:

  1. Each image must be either a .PNG or .JPG
  2. Each image must be under 5MB
  3. The ideal aspect ratio is 1200 x 627

Go here to get more details on the aspect ratio of your images.

5c5df361941ea_linkedin muli photo.png

LinkedIn video publishing. You can now publish videos on LinkedIn business pages (not on personal profiles). .API, .MOV, .MPG or .MP4 files are allowed and should be no bigger than 200MB.

(A big month for publishing video here -- we launched Instagram video publishing two weeks ago.)


5c5df38178550_linkedin video.png

Instagram push notification per post. Some Instagram image posts are best scheduled directly to Instagram. Other image posts benefit from having a push notification. So now on each post, you’re given the option to choose whether you want to send an image post directly or via push notification. You can keep your default settings, but this per-post option easily allows you to make a one-off exception.

While most users choose direct publishing, push notifications allow users to:

  • crop an image
  • use Instagram filters
  • publish Story posts

If you select the push notification option, you can select which user on your team should receive the push notification for that post. This assignment can be changed until the push notification is sent.

Two items of note: It’s not possible to disable a push notification setting for a post after the notification has been sent. Also: this feature is not yet available for Instagram video posts or for multiple images.


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Delete internal inbox PM/DM notes. Need to get rid of an internal note in a private conversation? Simply click on the 3-dot menu to the left of the note. You need not be the creator of the note to delete it. Admins, Editors and Moderators are allowed to delete notes. Guests do not have the ability to delete notes.

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Improved display of hashtag searches. We’ve revamped our Instagram search so you can keep better track of Instagram’s new limitations. Instagram allows each profile to search up to 30 hashtags in a rolling 7 day period. Note that it’s 30 hashtags per business profile, regardless of where you conduct your searches. For example, if within a 7 day period, you search for 15 hashtags with us and 15 hashtags elsewhere, you’ll hit your 30 hashtag limit. There’s a lot to remember every 7 rolling days, so to help we now show:

  • How many hashtags you’ve used so far
  • Which hashtag searches you’ve created in Agorapulse
  • Which hashtag searches you’ve created with other 3rd party tools and/or which hashtag searches you’ve made (in Agorapulse or another tool) in the last 7 days (rolling period) but then later disabled. Such searches also count towards the 30 search limit.

Please note that you cannot add more than one hashtag per search.

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Higher limits of followers per Instagram and Twitter profile. You may now add Twitter and Instagram profiles that have up to 1 million followers to your Agorapulse subscription. If you have profiles with more than 1 million followers, please ask our amazing support team to add them.


🐞BUG FIXES🐞    

The Instagram content engagement number did not match the global engagement number in the reports. It’s now fixed.

+26 other fixes to make managing your social media even easier.

Lisa January 28th, 2019

Update: Instagram User Tagging and More Subscription Flexibility (v8.13)

 🎁 FEATURES 🎁

Instagram user tagging. It is now possible to tag users in your Instagram image posts! Once you upload your photo, simply click on the image and type the usernames of the public profiles you want to tag. You may tag up to 20 users per post.

Three things to keep in mind when using this feature. 

  • Unlike Facebook and Twitter, there are no username suggestions when tagging a user on your Instagram posts. So be sure you know their usernames ahead of time.
  • Each profile you tag must be a public one. (The API doesn’t allow us to tag private profiles.) If you tag a private profile, the post will fail to publish. 
  • User tagging only works with photo posts. It doesn’t work with video posts.
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Subscription transfer functionality. It is now possible for organization Owners to transfer their subscription. A few notes about it:

  • Only the Owner can transfer a subscription.
  • The subscription can only be transferred to a Manager. If an organization only has an Owner and Members, the Owner will need to make one of the Members a Manager and then transfer the organization to that new Manager.
  • The subscription will be transferred right away. The Owner will instantly become a Manager and will no longer have the ability to manage their subscription.
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Removal of team and subscription tabs to members. Members of an organization no longer have access to Team and Subscription tabs in Organization settings. These privacy features benefit agencies and freelancers who don't want their clients to know who else is working under the organization or how much they pay for their Agorapulse subscription.


🚦SOCIAL NETWORK NOTE🚦  

Google+ deprecation. As Google announced here, the Google+ API will begin deprecating on January 28, 2019. To prepare for this, we have disabled the ability to add any new Google+ pages to Agorapulse. This week, publishing on Google+ profiles will be disabled in Agorapulse. Any posts that have already been queued or scheduled will be published through early March 2019.



🐞BUG FIXES🐞   

  • It wasn’t possible to add Facebook groups for few days. It’s been fixed.
  • Some listening searches weren't working as expected (with a "no item retrieved" message). It’s been fixed.

+ approx 20 other glitches in this release to better serve you and your social media management.


Lisa January 14th, 2019

Update: Instagram Video Publishing and Easier to Use Settings (v8.9)

 🎁 FEATURES 🎁


Instagram video publishing. You can now publish, schedule, or queue video to your Instagram feed through Agorapulse. The feature is available only if you have direct publishing enabled -- so double check your settings to see if you’re set up properly.

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Once you’re set with direct publishing enabled, be sure that your videos are:

    1. in either .MOV or .MP4 format
    2. no less than 3 seconds and no more than 60 seconds in duration
    3. Have an aspect ratio between 4:5 and 16:9

(Those are the restrictions placed by the Instagram API.) Then you’re ready to roll!

5c3ca97764697_ig video.png


More details on publishing video to Instagram can be found here.

Improved experience in connecting your ad accounts. To improve your experience with connecting your Facebook ad accounts to Agorapulse, we automatically detect and display the number of active ads on each ad account connected to each social profile.

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If you reach the limit of active ads allowed in your Agorapulse subscription, we’ll display a message to alert you.

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For example, if your plan allows for 300 active ads but you have 350 active ads, we’ll sync the most recent 300 ads.

More intuitive display of social profiles. If you (as an owner or manager of your organization) haven’t edited the order of social profiles on the left hand side of your dashboard, we have a new default setting to make your experience smoother. Social profiles are sorted in this way:

  1. All social profiles are grouped according to their social network in alphabetical order -- Facebook, Google+, Instagram, LinkedIn, Twitter, and YouTube.
  2. All social profiles within that social network (say, Facebook) are displayed alphabetically.


🚦FEATURE NOTE🚦 
Instagram hashtag listening searches
are now back after being temporarily disabled last month. Please note the following API restrictions on searching for hashtags with third party tools.

  • You can search up to 30 hashtags per rolling 7 day period.
  • User info won’t be included in the search results. You’ll have to click the date stamp of the post to go to Instagram and get the information.
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  • You can’t reply or comment on posts found in searches. Again, you’ll have to click through to do that natively on Instagram.
  • We can’t retrieve Stories in hashtag searches.
  • Emojis in hashtag queries are not supported 😢

More technical details on the API restrictions can be found here.

Larger video sizes are now supported. We’ve raised the file size limit from 50mb to 100mb.


🐞BUG FIXES🐞   

  1. When you replied to a user comment via private message (PM), and then you wanted to add a private note to that PM, it was not saved. Such notes are now saved.
  2. It wasn’t possible to reassign a scheduled item to a moderator for edits. This feature is back to improve your publishing workflow.

+24 fixes to make your Agorapulse experience even better.

Lisa December 14th, 2018

Update: Instagram Management and Subscription Organization Changes (v8.0)

🎁 FEATURES 🎁

Instagram API Deprecation. Instagram now requires all third-party tools (like Agorapulse) to use the Facebook Graph API instead of the old, now deprecated Instagram API. Here’s what it means to you and your Agorapulse subscription:

1. Agorapulse supports only Instagram business profiles. The platform no longer supports Instagram personal profiles. Not only can no new Instagram personal profiles be added to your Agorapulse subscription, but existing Instagram personal profiles on your Agorapulse subscription have been disconnected.

If you’d like to use Agorapulse to help you manage a Instagram personal profile, you must convert it to a business profile.

By doing so, you’ll be able to do things that were not allowed with personal profiles, like:

  • publish directly without the need for mobile push notifications
  • receive incoming comments into your Inbox in real-time
  • use inbox features such as threaded comments and hide/remove comments
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If you have already connected an Instagram business profile but have insufficient permissions, we will ask you to connect with your Instagram/Facebook account to renew or get all necessary permissions.

For those with Instagram business profiles that have all the necessary permissions, you can continue to use Agorapulse without any extra actions. In other words, you’re all set. 🎉

2. There is no longer a location listening search as the Instagram Graph API does not support this feature.

3. Hashtag searches are temporarily disabled. We will soon be able to once again offer you Instagram hashtag search results in your listening tab. This time, however, the results will be in limited, view-only mode.

In the meantime, don’t forget: the listening tab continues to collect username mentions of your business profile. It’s another great way to stay on top of important conversations about your brand.

If you want more information about how the Instagram API deprecation impacts your use of Agorapulse, review the following resources:

Agorapulse Team and Subscription Organization. We’ve developed a whole new structure of how teams and subscriptions are organized. 

If you are part of an organization on Agorapulse, you are assigned one of the following three organizational roles:

  • owner
  • manager
  • member

Although there is only one owner per organization, owners and managers have the ability to add social profiles and users to a subscription. This makes things easier for a team to add more profiles and users (v. the prior setup where the subscriber was the sole person allowed to make such additions).


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Each person in an organization is assigned one of the following four profile roles:

  • admin
  • editor
  • moderator
  • guest

Managers are automatically admins of all the profiles in her/his organization.

Members can be assigned to one of the above four profile roles -- depending on what access level managers think they need.

Organizations also have standardized features for all of its members. For example, each person in an organization will have one standardized navigation bar.

See this nav bar? Each person in the “KC” organization sees the same exact bar, with social profiles in the same order.


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To think more in terms of an organization and not by individual profiles, the ability to edit team settings now resides in just one place -- at the bottom of the left navigation bar.

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For more information on the organizational changes, check out our support article: http://support.agorapulse.com/...


🐞BUG FIXES 🐞

Our URL publishing parser was converting “&” sign to “%26” code, which was breaking the URLs. This is fixed.

In Content reports, some posts were shown twice. This shouldn’t happen anymore.

It was previously impossible to add a Twitter profile whose username was not in standard UT8 encoding. You can add such profiles now.

YouTube profiles in a organization were not showing up in the navigation menu. That issue is fixed.   

+ 17 fixes to make your Agorapulse experience even better.





Lisa November 27th, 2018

Update: Schedule Instagram Stories, Native LinkedIn Video, and More (v7.75)

🎁 FEATURES 🎁

Ability to publish or schedule Instagram Stories. Want to publish Instagram Stories using Agorapulse? Now you can! Here’s how to do this on your business profiles.

First, make sure you’ve installed the Agorapulse mobile app on either your iOS or Android device.

Then, go to the settings for your business profile on the desktop version of Agorapulse. Business profiles by default are set to direct publishing. If you want to publish stories, you’ll need to disable the direct publishing option in your profile settings.

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Prepare the post as you normally would on desktop. Select publish, queue, or schedule for that post. Upon receiving a push notification on your mobile device, go to the Agorapulse app to see the post. Tap on “Share on Instagram.”

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Simply tap “Story,” add any native Story effects you’d like, and publish it.


Timezone and time are now accurate and easy to spot. If your social profile timezone (set in your profile settings) is different than your browser timezone, we’ll show you the profile time and timezone on the publishing calendar view.

Take this example. I’m based in Paris but the setting for the Agorapulse Facebook Page is set for Chicago. See how Chicago’s time and timezone are shown here?

5bfd85233f782_time.png

🚦FEATURE NOTE🚦
In anticipation of upcoming Instagram API restrictions for third-party tools, it’s no longer be possible to add personal profiles to your Agorapulse subscription. And on December 11, you will no longer be able to manage existing Instagram personal profiles on your subscription. The process to convert your personal profile to a business one is quite simple; we’ve provided instructions here.

🐞BUG FIXES🐞  

If users on your subscription work with different time zone settings,  the time display on the publishing calendar and and queueing didn’t display the same hour. It’s now fixed.

If you publish a video post natively on LinkedIn, you’ll now see the post in your publishing calendar, the comments for that post in your Inbox, and the post counted in the “Published posts” section in your LinkedIn reports.


+6 other bug fixes to make your social media management even easier.




Lisa November 9th, 2018

Update: A Change of View(s) (v7.70)

This release improves the way you see your inbox, listening, and publishing content.  


🎁 FEATURES 🎁

Choose your date/time format. Make your publishing calendar work best for you. You can now choose either:

  • Sunday or Monday to start your week
  • 12-hour or 24-hour to indicate the time
  • mm/dd/yyyy or dd/mm/yyyy to indicate the date

Whatever you choose in your settings is individual to you and your style. So if you live in the USA and adjust your settings to the US time/day options, this won’t affect your teammate in, say, France, who prefers the European way of indicating time/day.

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Thumbnail in Inbox and Listening. If an Inbox or Listening item contains a photo or video, we now display it as a thumbnail.

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We also completed 16 bug fixes to make your social media management even easier.


🎧THIS VERSION'S PLAYLIST🎧

Time of the Season” by The Zombies 

Photograph” by Weezer 



Lisa October 30th, 2018

Update: All about Names and People Who Call You Names (v7.60)

This release has features that will help you more easily name queue categories. You'll also gain greater insight into your publishing calendar and published items. Let's dig in.

🎁 FEATURES 🎁


Easier queue category management and naming. Our new queue category drop down gives you great options for better category management. You can now:

  • Set any queue category as "Default."
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  • Rename any category (including the default category)


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  • Delete any category (including the default category)
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Queue category exports. Know what else you can now do with queue categories? Export the text and external links of each tweet/post in a queue in a handy CSV file. Have a client who wants to see what you’ve queued but you don’t want them to have access to your account? Simply send them the CSV. The file is also a helpful way to share your queued content with teammates who have tool-phobia.

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Are you reading all this and wondering what Queue Categories are? They're a great way to organize your queued content and stick to your content strategy. Here's how some of our users set up their queue categories.

Report comments as spam on YouTube. You now have the ability to report YouTube comments as spam. Unlike our "hide" function, this also sends YouTube information about the user who left spam on your video.

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New options to see published conversations. Our publishing modal now lets you see the stats and history of your published posts, comments, and messages.

For details on your posts and comments, click on the "Details" button.

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You'll receive the stats on a post...

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...and the thread and original post/tweet from a comment you published.

QWfaBskVIBmk6PL5bCac6Xa5O6MZmK4Mb8PQIffaTkJSrei9rrI6MGi2Ggk_aj1WFe-CtrMIfs6behkZfQEXDpu6Ze-Z12F3U1y4UNX5YMeGR8QpOiInU3lzZAL6pC3z-fihBIAr

To get context on a private messages, click "Open Conversation" ...

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... and you'll get the history of the message with options to reply or assign the message to a teammate.

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🚦FEATURE NOTES🚦

  • If your Instagram business profile is connected to Agorapulse, you will now be allowed to write up to 2,200 characters in the comments. Personal profiles are still limited to 300 characters.
  • Dynamic Ads have been temporarily removed from the Agorapulse Inbox synchronization. We're working to improve the feature and deliver a much better user experience.


🐞 BUG FIXES🐞  

Twitter DMs were erroneously shown as published tweets in the publishing calendar. This has been fixed.

... +21 other bug fixes to make your social media management even easier.


🎧THIS VERSION'S PLAYLIST🎧

"Sign Your Name" by Terence Trent D'Arby

"That's Not My Name" by The Ting Tings

"In the Name of Love" by Thompson Twins

Lisa October 12th, 2018

Update: A Calendar to Top All Calendars (v.7.56)

We've spent this past year building out our publishing capabilities -- from queue categories to Facebook Groups publishing. Then we thought, why not also improve the tabs that give you insight into all that you publish with Agorapulse? With that, we've improved the interface and experience of your publishing calendar and queue categories.


🎁 FEATURES 🎁 

Publishing calendar improvements. We've made our publishing calendar even easier to use. The colors more clearly tell you what content is scheduled, queued, published, and failed. To approve (by a team member) and assigned-to-me content is also highlighted in the calendar for each of your social profiles.

For easier navigation, the filters + settings moved to the left-hand side. 

5bbe4d7297096_calendar left nav.png

Want more details on an item in your calendar? Simply click on it to see a preview.

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If you want to get more details on the post or edit it, click that "View" button to instantly get the editing modal for that piece of content.

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Need to schedule a piece of content for a particular day? It's easy to do on the calendar view. Hover over the day you want the post to go live and when you see the paper airplane icon, click it to begin composing your to-be-scheduled post or tweet.

5bbe4dc49b636_calendar schedule.png

Our revised queue category tab now highlights which queued posts need to be reviewed by a teammate.

5bbe4eea38b9a_cal2.png

And our To Approve section is now a scrollable page where you see the full content of what's to be approved by your team.

5bc0b1242b40c_to approve calendar.png


🐞 BUG FIXES🐞

  • LinkedIn click and share counts were not shown in the published post detail view metrics. They appear now.
  • The open link to open a "reply in DM" message wasn't working. It is now.
  • Facebook doesn’t allow us to easily access Facebook users' profile URLs. Thus, in the user column of the inbox, we removed the non-working link to a user profile.5bbe5e4e89769_facebook profile url.png

+ 10 other bug fixes to make your Agorapulse experience even easier.



Lisa October 8th, 2018

Update: I Can Do WHAT on LinkedIn? (v.7.49)

Just when you thought you had enough to manage your LinkedIn pages and profiles on Agorapulse, we've added even MORE functionality.

🎁 FEATURES 🎁 

Downloadable LinkedIn reports. If you manage a company page on LinkedIn, you'll be able to get a one-click, downloadable PowerPoint deck of your page's stats.

5bb77fc3492e9_linkedin ppt report.png


User tagging in LinkedIn inbox comments. You can now @mention someone who leaves a comment on one of your posts. This can be done simply by selecting the checkbox in your reply to that user. 

5bb6700670141_linkedin comment mention.png
This is what it will look like on LinkedIn. Neat, huh?

5bbb5c033a51e_linkedin.png


Saved replies on LinkedIn. Saved replies are a great way to breeze through your inbox comments. If you use "canned responses" in email, you'll love the ease of this feature. Now available on LinkedIn (and is already available for your Facebook, Twitter, Instagram, and YouTube inboxes.)

5bb6788752008_Screen Recording 2018-10-04 at 04.29.43.50 PM.gif


LinkedIn Inbox Assistant. Want another way to quickly clear the items in your LinkedIn inbox? Why not set rules with Inbox Assistant to automatically review, assign, or delete items that come your way.

5bb778a4a3aa7_linkedin inbox assistant.png


Content labeling with Inbox Assistant. Whether you use Inbox Assistant to better manage your Facebook, Twitter, Instagram, YouTube, or LinkedIn profiles, you can now set a rule to label your content for easy organization and retrieval later on.

5bb77870e3a35_labelling.png


🚦FEATURE NOTE🚦

  1. The Facebook API doesn’t allow @mentions in groups. So say you want to multipublish to a Twitter profile and a Facebook group and want to include an @mention. The Twitter @mention will appear linked but the Facebook group mention will appear as plain text.
5bb77bdf9d2de_mutlipublish mentions.png


🐞 BUG FIX🐞

  1. We didn’t sync comments under Facebook Recommendations due to recent Facebook API changes. It's fixed now.


+ 6 other bug fixes to make your Agorapulse experience even easier.


Lisa October 1st, 2018

Update: Facebook Groups Publishing Right in Your Dashboard (v.7.47)


Happy October! An exciting week here at Agorapulse as we are pleased to launch a feature that has been our wishlist for a long time. (Might it have been on your wishlist too?)

🎁 FEATURES 🎁

Facebook Groups Publishing.
All the great publishing and scheduling features you know and love for your Facebook page can now be applied to Facebook groups.

Take advantage of the great features you're used to with Facebook Pages -- scheduling options like republishing (great for regularly sharing community guidelines) and queue categories to keep your content strategy on point.

5bb232fb0b2fb_group queue categories.png



You can also publish images to a particular photo album to keep your visual content well organized.

5bb2344f95c59_facebook group album.png



A couple things to keep in mind before you go to your dashboard and connect your Facebook group.

*You must have admin rights to the group in order to publish. If you're not an admin, kindly ask an admin on your account to upgrade your role.


*Please note the word "publishing" in the header. If you’d also like a Facebook Group inbox in the future, let us know on our feature request site.

New login and team invitation pages. We’ve improved the design and functionality of some of our more popular pages for an easier experience getting started with Agorapulse. Here's our sign in page ...

5bb22ed0b3380_log in screen.png

... and our team invitation page.

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Managing anonymous users on Facebook Pages. We now allow you to see inbox and listening content from users who have told Facebook that they don’t want third-party tools knowing their identity.

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Managing anonymous users on LinkedIn pages and profiles. Continuing the “anon” thread, we now allow you to see inbox content from users who have told LinkedIn that they don’t want third-party tools knowing their identity. This content is now shown from “anonymous” users.

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🐞 BUG FIXES🐞

  • Some assigned posts were not appearing in the "Assigned to Me" tab. This is now fixed.
  • Images were not attached to comments in LinkedIn. They are now.
  • Some content reports had formatting issues. The issues have been resolved.
  • LinkedIn content reports had missing data for clicks and shares in the downloadable version. The data is there now. The number of reviewed items didn’t properly add up. It does now.
  • You can now reply in DM to a user who might not be following you (provided that this person has allowed Twitter to send then DMs from users that s/he isn’t following).

+ 9 other bug fixes to make your Agorapulse experience even easier.


🎧THIS VERSION'S PLAYLIST🎧    

We Are Family” by Sister Sledge 

Strike It Up” by Black Box

Somebody’s Watching Me” by Rockwell

Lisa September 18th, 2018

Update: The Ins and Outs of Instagram Management (v.733)

This latest release has a super heavy focus on Instagram. There's something in this release for users with Instagram business profiles, Instagram personal profiles -- and even those who don't have ANY Instagram profiles linked to Agorapulse.


🎁 FEATURES 🎁  

If you manage your Instagram presence with Agorapulse, chances are it's with a business profile. As you might already know, there are several advantages to using an Instagram business profile. And as your social media management tool, we enable you to take advantage of the additional functionality that only an Instagram business profile can provide.  

Capturing Instagram brand mentions. Here's an example of what we can offer business profiles -- the ability for us to capture mentions of your brand in your listening feed. Whenever a public account mentions you in a post or comment, you'll see it here.

5b9ff1ef251f5_ig post mentions.png

Instagram threaded post replies. Threaded replies allow you to more easily read and reply to comments left on your Instagram posts. This too is available just for business profiles.

5ba11a5981076_Screen Recording 2018-09-12 at 03.41 PM.gif

Real-time update for inbox and listening items. Business profiles can stay on top of all inbox items and brand mentions with real-time updates.

Easier switching to a business profile. Over 80 percent of the Instagram profiles hooked up to Agorapulse are business profiles. If you still don't use an Instagram business profile, we think you'd really like the extra management perks you'll get with it. 

So in your inbox and listening tabs, we'll present you with an option to connect-and-convert your personal profile to a business one.

5b9fee4597d90_business%20CTA.png


Instagram push notification display. If you prefer push notifications to direct Instagram publishing, you'll be able to see push posts much easier now.

In the publishing calendar, you'll see an icon indicating that someone on your team has received a push notification for the selected post.

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Click on that icon and you'll see when the push notification was sent and to whom. This is especially handy if you are on a team with several people managing Instagram profiles. #transparency


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New connect for Instagram profiles. If you haven't yet linked ANY Instagram profiles to your Agorapulse subscription but think it's about time to do so, we make it easy for you to add a business or personal profile.  

5b9fcf0e5cc33_signup.png


🐞 BUG FIXES🐞 


If you are signed into Agorapulse on two browser tabs at the same time, it should no longer result in a timeout.

Moderation rules containing a punctuation mark (e.g. question mark “?”) should no longer match phrases that contained a space.

Our URL parser can now identify all links containing the hash/pound sign.

After you published an item on Twitter and started a new post, we automatically selected a preview for Facebook. This has been fixed.

The ordering of content being added to the queue is now as you wish them to appear.

The number of private messages sent now appears in the Response Time report.


🎧THIS VERSION'S PLAYLIST🎧   

"Turn to You" by Go-Go's

"Hanging on the Telephone" by Blondie

"Go Your Own Way" by Fleetwood Mac



Lisa September 10th, 2018

Update: Say Hello to My Little Friend: Our Moderation Rules (v.7.32)

Are you a big fan of digital assistants like Siri or Alexa? We are too. That's why we created Moderation Rules for Agorapulse. Simply set up commands (or "rules") and let the rules work wonders on items in your inbox. With these rules, you can wake up to a spam-free inbox -- imagine that?


🎁 FEATURES 🎁  

Simpler creation of new rules. We've improved the interface of moderation rules to be easier to build new rules.

A. Choose which rule you want to perform from the top dropdown selector.

B. (on second image) Hover over one of the options to get more detail on what type of inbox items it can be used on (ex. direct messages, comments). 

C. Once you've selected a rule, you'll see a confirmation statement of what the rule will do -- in this case, your "hide and assign" rule will be applied to posts and comments.

D. If you've chosen an assign rule, as we did, you'll see a list of team members you can assign the rule to.

E. If you'd like the rule to do even more, like bookmark or label, you can select your action(s) from the Additional Actions list.

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If you've used these moderation rules before, you'll see how much easier it is to create new rules. If you haven't tried these out, why not try today? They're available for on our plans.

Pause moderation rules. Don't need your rule to keep running to infinity and beyond? Simply move the toggle of the rule to "off." This is helpful, say, if you've set "Assign" rules to someone on vacation -- simply turn it off when they're away and turn it back on when they've returned to the office.

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More Facebook ad account display options. We recently allowed you to track ad comments on multiple ad accounts. When selecting which ad accounts to choose from, you were limited to only seeing 500 of your ad accounts. Our customers asked for more ad accounts, so we've upped the display number to 1,000 of your ad accounts.

If you want to learn more about monitoring ad comments, this article is pretty helpful. (I'm not just saying that because I wrote it ;) )


🐞 BUG FIXES🐞

Some of you were not able to reconnect your LinkedIn account on Agorapulse. You can now. 

You might have received a huge error message when publishing to Instagram. Not to worry; that content published as you requested. (We've also made sure that our error messages are considerably shorter going forward.)

Labelled conversations disappeared from the inbox when filtering on the tag. They now appear.

It was impossible to parse/recognize images on some links when publishing. It's possible now.


When you used the "schedule again" option, the post might not have published at the requested time. It will now.

If you used UTM parameters for links in your bulk publishing, the parameters weren't saved. They are now. (We also made some other small fixes to bulk publishing.)

Images weren't attached to direct messages on Twitter. It's resolved. (I've been using it and can confirm this firsthand.) 

You might have faced an error when creating/removing queue slots. This is fixed.

Did you recently see old comments synced on your Facebook ads? That shouldn't happen again.

If you enabled email notifications in your moderation rules, you might not have received emails. It is fixed now.


That's the most noticeable tip of the bug fixing iceberg. We also fixed nearly a dozen other bugs to make your experience tons better.


🎧THIS VERSION'S PLAYLIST🎧  

"New Rules" by Dua Lipa

"Let's Wait Awhile" by Janet Jackson 

"A Thousand Miles" by Vanessa Carlton


Lisa August 31st, 2018

Update: Even More UX Improvements for Your SMM Pleasure (v 7.27)

In addition to writing the public Release Notes for you, I also am the person who responds to all the Agorapulse reviews on sites like TrustRadius. Lately, we've gotten tons of great feedback there on our user interface and user experience. (Have a peek to see for yourself.)

We could rest on our laurels and simply nod at these nice reviews. But instead, we're hard at work to make our tool even easier to manage your social profiles. Let me fill you in on what we've been up to.

🎁 FEATURES 🎁  

Timezone picker. We mentioned in last week's update that if you use Agorapulse as a worldwide team, the timezone attached to your scheduled and queued posts will not vary -- your content will be set to the timezone you all decide is best. The decision for your team to choose the best timezone might take a while, but the process to select one on Agorapulse is now simpler than ever. 

5b8996d872a7b_timezone select.png

Start typing the city or country and you'll instantly see the options available to you.

Easier access to profile settings. We've made the left navigation panel on your dashboard easier to manage your social profile settings. You can now make profile tweaks in these three locations.

5b8995cac26c8_left-menu.png
  1. The top settings/gear/cog icon on top of your profiles allows you to rearrange the order of your profiles and create groups (by social network, client, you name it -- literally). 
  2. Under your bottommost profile, you'll see "Add a profile." If your plan allows for more profiles, go for it! Connect whatever Facebook, Twitter, LinkedIn, Instagram, YouTube, or Google+ profile you'd like to manage.
  3. Above your user pic in the lower left-hand corner of your dashboard, you'll see "Manage my profiles" where you can get a birds-eye view of all the profiles linked to your Agorapulse subscription. 

Higher character allotment for Facebook, Instagram, LinkedIn, and Google+. You can now say more on Agorapulse. Post up to 5,000 characters on Facebook, 2,200 on Instagram, 3,000 on LinkedIn, and 5,000 characters on Google+.

Non-Latin support for Inbox Assistant moderation rules. You can now create inbox moderation rules using non-Latin characters. Great for those tracking Chinese, Japanese, Arabic, or other non-ABC words.

Comparative data report enhancement. If your social profile doesn't have data of a prior period to compare to, we don’t display 0% as metric. We simply hide that data point to avoid confusion or bummed out faces.


🚦FEATURE NOTE🚦

Facebook no longer allows for audience targeting on posts with multiple photos. We've thus disabled this option.


🐞 BUG FIXES🐞   

When targeting your Facebook posts by country, you can start typing a country and we’ll automatically pre-select the corresponding country name. 

On your Settings > Social Profiles page, you can easily spot (and reactivate) tokens that will soon expire or have expired. LinkedIn profiles/pages and Instagram business profiles need to be renewed regularly per these social networks' APIs.

5b8996edc1f07_renew-token.png

It wasn't possible to publish LinkedIn links using our publisher in the past. It’s possible now.

Before, you were not able edit the scheduled date of a past item. You can now.

Ad comments were synchronized with an unusually long delay. That delay is gone with the wind.

There was an issue removing managers from profile settings when a subscription had reached its maximum user count. Now, when a plan has reached its user limits, the “invite” button is disabled and we display a message for the plan's subscriber to upgrade her plan.

Team members weren't removed when a user downgraded her plan. Now, when you downgrade your subscription, the number of team members will be reduced to the profile's limit of your plan. If you downgrade to a small plan, you'll be the lone admin on all your plan's profiles.


🎧THIS VERSION'S PLAYLIST🎧  

"Too Much Pressure" by The Selecter

"Back to the Base" by X

"Gigantic" by Pixies

"Turning Japanese" by The Vapors

"Zero" by Smashing Pumpkins